While using the Microsoft Edge on Windows 10, you encounter a stop error which says; INVALID_POINTER_READ_c0000005 (atidxx64.dll). This indicates that there is issue with your outdated Graphic driver. Recently Microsoft has been accepted that this error usually occurs with the Windows 10v1809, Windows Server 2019, and Windows server version 1809.
However, there is no other way to troubleshooting the error, and if any user is using the Radeon HD2000 or HD4000 series video cards, then all the update will be blocked for you. Also, many users are facing the performance issue with ShellExperienceHost or the lock screen while working with the Microsoft Edge. Sometimes, if users are using the AMD; it is the type of Graphic cards then it will not support the Radeon HD2000 and HD4000 series graphics processor units or GPUs.
Below we provide you with some options by which you can able to resolve the error. The solutions are discussed below.
Steps to Troubleshoot Error INVALID_POINTER_READ_c0000005 (atidxx64.dll)
Before starting the process, just make sure you have created a restore point. If in case something goes wrong then it will protect your data. Also, follow the steps in a given sequence to avoid trouble and damages. There are various ways to fix this error and here we will discuss the few best methods. Here how to fix it:
Method-1: Update the Graphic Card Driver
- Firstly, reboot the computer system into Safe Mode.
- After that, press the Windows + R keys together to open the Run command box.
- Under the Run search box, copy and paste devmgmt.msc command and hit the Enter key to open the “Device Manager.”
- Now, right-click on each entry appears under the “Display Adapters.”
- Click on the “Uninstall Device” option located in the menu.
- Once finished, restart your computer system to save all changes.
- Finally, navigate to the Settings tab just to check for the Updates available in the Windows Update section.
Method-2: Try to Remove the AMD Radeon HD2000 and HD4000 Drivers
Sometime, removing the AMD drivers will make the operating system drag back to the default GPU available on your Motherboard. Therefore, you have an option to disable the hardware. Here how to do it:
- Hit the Windows + X + M keys simultaneously to open the “Device Manager.”
- After that, search for Graphics card drive.
- Under the Display Adapters section, right-click on available Graphics card drives.
- Then, click on the “Uninstall or Disable” option to uninstall/disable it from the device.
- Now, restart your computer system to save all the changes.
Once finished, this will successfully disable the AMD drivers so that you unable to find it.
Harry Williams is a Microsoft Office expert and has been working in the technical industry since 2002. As a technical expert, Harry Williams has written technical blogs, manuals, white papers, and reviews for many websites such as office.com/setup.